Susan Cooper A Message from the President & CEO

Susan C. Drabic on COVID-19

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Susan Cooper

A Message from the President & CEO

In all that we've been through over these last months, March 2020 seems like a distant memory. It was at that time we introduced many restrictions to mitigate the risk of COVID-19 spreading within our communities. Over one weekend (I will never forget), we put together a COVID-19 Daily Crisis Management Team to deal with the myriad of changes and precautions that needed to happen immediately. We closed our communities to all visitors and halted the movement of residents and staff between our different styles of living. In short, we changed every aspect of the way we've worked so hard to perfect the delivery of services to the residents living in our communities. We closed dining venues and our hair salon, we canceled group events and activities, we discouraged travel for vacation and we re-directed our housekeeping and maintenance services to focus on frequent deep disinfecting and sanitizing of high touch surfaces.

Overnight we developed our own grocery shopping and delivery service for residents, we invested substantially in PPE and in the installation of isolation materials and equipment to construct isolation areas for safety precautions. We conducted exercise classes in hallways outside of resident apartments and we delivered happy hour fun, games and refreshments to our residents living in our cottage community. We also invested in a lot of new technology to bring employee team meetings online and allow those who could work remotely from home to do so. And we restricted access to our community to one designated area where screening of all employees for symptoms and possible COVID-19 exposure is completed before any team member can enter our buildings to work.

Thankfully, our vigilance and early implementation of restrictions at both of our communities paid off. While there has been a lot of negative national publicity about nursing homes throughout the country where COVID-19 has spread like wildfire, we've been doing everything possible to prevent the spread of this virus in our communities. We've had minimal cases of employees and residents in residential living and personal care test positive for the virus. And we are so grateful that we've had no cases of COVID-19 among our most vulnerable population of residents who live in our nursing home. And that isn't the result of good luck, good fortune or happenstance…it's the result of a dedicated team of professionals working together towards one common goal…to protect the health and safety of our residents who we care about deeply.

As we entered the month of May, we quickly realized this pandemic wasn't going to be resolved anytime soon. That meant we needed to begin planning for how we were going to create a "new normal" at Morningstar Living. To make that happen, the COVID-19 Daily Crisis Management Team evolved into what we call our "New Normal Transition Team" (NNTT). This team works together every week to develop, implement and communicate detailed plans to move our communities forward again, toward some semblance of a "new normal." One of the most beneficial aspects of living your life in a community is the ability to socialize, engage and be connected with others. And this virus was forcing us to keep residents from doing this. Additionally, residents could not see family members and friends for months, and this was really hard on them. And so, in May for Mother's Day, and then again in June, for Father's Day, we planned and orchestrated "drive-by" visitation parades of cars with family members and friends for our residents.

As we enter the final months of summer 2020, the NNTT is no longer thinking about "post-COVID-19." Instead, this team is now focused on developing ways to adapt our operations to living safely with the threat of COVID-19 until there is a vaccine or other treatment. We've already developed and implemented a phased strategy for re-starting services and re-opening various amenities at our communities. And as we continue to follow the recommendations and guidance provided by the Centers for Disease Control and Prevention (CDC) and the PA Department of Health (DOH), the NNTT has developed and communicated safe, limited and cautious in-person visitation policies and procedures for resident visitation. A strict masking policy is in place. We continue to screen visitors, staff and residents for symptoms and possible COVID-19 exposure. We've re-purposed some of our office space for designated visitation areas where physical distancing can be achieved. And we continue deep cleaning and sanitization of all touch spaces. And what a joy it has been seeing our residents reunited with their loved ones again!

In spite of all of the fear and negativity surrounding this pandemic, I've had the unexpected joy of witnessing the very best of humanity at work. Residents and their families have extended so much support and patience to us as we put some very restrictive plans into place. And employees have put their own fears aside and showed up for work, placing their concern for our residents ahead of their own families. We have a banner on the front of our administration building that reads: "Heroes Work Here." And that is truly an understatement. And it is truly evidence of the commitment and dedication to the mission and core purpose of Morningstar Living…

"Making a difference...by enriching life's journey for all we serve."

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.senior-solutions.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers through PayPal and/or Authorize.net), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We use the information we collect to serve you more relevant advertisements (reffered to as “Retargeting”). We collect information about where you saw the ads we serve you adn what ads you clicked on.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  • Facebook – https://www.facebook.com/settings/?tab=ads
  • Google – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us or by mail using the details provided below:

Village at Stone’s Crossing, Suite 301, William Penn Highway, Easton, PA 18045

"Your organization has been a godsend to my family over the past few months. Thank you to Patty, who went beyond the call to provide excellent care management for my mother."

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